Refunds & Returns Policy

At Beds & Mattress, we want you to be completely satisfied with your purchase. If you experience any issues with your order or need to arrange a return, please read our policy below.

1. Damaged or Faulty Items

We take great care to ensure all products are delivered in excellent condition.

If your bed, mattress or any other item arrives damaged or faulty, please notify us within 14 days of purchase by emailing:

**hello@bedsmattress.co.uk**

Please include:

• Your order number.
• A description of the damage or fault.
• Clear photographs showing the issue, where possible.

Once we receive your notification, our customer service team will review the issue and advise you on the next steps. Depending on the circumstances, we may arrange a replacement, repair or refund.

2. Returns

If you wish to return an item, please contact our customer service team at **hello@bedsmattress.co.uk** before sending anything back.

Please provide your order number and the reason for your return so we can assist you.

Items should be returned in an appropriate condition and, where possible, in their original packaging.

Please note that certain products, particularly mattresses and bedding that have been unsealed or used, may be subject to specific hygiene-related return restrictions, in accordance with applicable consumer law.

3. Refunds

Once your return or refund request has been approved, we will process your refund to your original payment method.

Refunds usually take 7 working days to be processed. Please note that the time it takes for the funds to appear in your account may depend on your bank or payment provider.

You will be notified once your refund has been processed.

4. Exchanges and Replacements

If your item arrives damaged or faulty, we will assess the issue and discuss the most suitable solution, which may include an exchange or replacement.

Please contact us at hello@bedsmattress.co.uk to arrange this.

5. How to Contact Us

If you have any questions about refunds, returns, damaged products or your order, our team is happy to help.

Email: hello@bedsmattress.co.uk

We aim to make the returns and refund process as straightforward as possible and appreciate your understanding.

6. Your Consumer Rights

Nothing in this policy affects or limits your statutory rights under UK consumer protection law. Where applicable, you may have additional rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

For further assistance, please contact our team at hello@bedsmattress.co.uk.

Beds & Mattress – Thank you for shopping with us!