Shipping & Delivery Policy

At Beds & Mattress, we understand how important it is to receive your new bed or mattress safely and on time. We aim to make the delivery process as simple and convenient as possible, keeping you informed every step of the way.

Please read our shipping and delivery policy below for important information about our delivery services.

1. General Delivery Information

We aim to deliver all beds, mattresses and bedroom furniture within the estimated delivery timeframes provided at the time of purchase.

Please be aware that:

• Delivery dates and times are estimates and cannot always be guaranteed.
• Delivery times may be extended during busy periods, including Christmas, bank holidays and seasonal promotions.
• Delays may occasionally occur due to supplier availability, courier services or circumstances beyond our control.
• Unless otherwise stated, beds and furniture may require self-assembly.
• Where multiple items are ordered, we aim to arrange delivery together wherever possible. Separate deliveries may be subject to additional delivery charges.

We will keep customers informed of any significant changes to their expected delivery arrangements.

2. Delivery Areas

Beds & Mattress aims to provide delivery services across the UK.

Delivery availability may vary depending on your location and postcode. Certain remote areas, Scottish Highlands and islands may be subject to additional delivery charges or delivery restrictions.

If you are unsure whether we deliver to your area, please contact our customer service team before placing your order.

Email: hello@bedsmattress.co.uk

3. Delivery Charges

Delivery charges will be displayed at checkout where applicable.

Any additional charges for remote locations or specialist delivery services will be communicated before your order is confirmed.

Please check your delivery address carefully before completing your purchase to ensure the correct delivery charges are applied.

4. Delivery Confirmation

Once your order has been placed, you will receive an order confirmation by email.

Our team will aim to keep you updated regarding the progress of your order and the expected delivery timeframe.

Where applicable, you may receive further communication from our delivery partners regarding your scheduled delivery.

Please ensure that the email address and telephone number provided when placing your order are correct so that we can contact you if necessary.

5. Delivery Times and Time Slots

Delivery times will depend on the product purchased, your location and courier availability.

Where a delivery time slot is provided, this should be treated as an estimated arrival window rather than a guaranteed appointment.

Our delivery partners may contact you before arrival to provide an update on their estimated arrival time.

Please ensure someone is available at the delivery address to receive the order.

6. Receiving Your Delivery

Before accepting your delivery, we recommend checking the external packaging for any visible signs of damage.

If your bed, mattress or furniture arrives with visible damage, please:

• Take photographs of the packaging and affected item.
• Keep any relevant packaging where possible.
• Contact us at hello@bedsmattress.co.uk within 14 days of purchase.
• Include your order number and a description of the issue.

Our team will review your report and advise you on the next steps.

Please note that this reporting process does not affect your statutory consumer rights.

7. Failed or Missed Deliveries

Please ensure that the delivery address is accessible and that someone is available to receive your order on the agreed delivery date.

If delivery cannot be completed because nobody is available, the address is incorrect or access cannot be gained, our delivery partner may need to rearrange delivery.

Any additional redelivery charges will be communicated to you where applicable and in accordance with your consumer rights.

If you need to change your delivery details or availability, please contact us as soon as possible.

8. Delivery Access and Property Requirements

As beds and mattresses can be large and bulky items, customers should ensure that suitable access is available to the delivery property.

Please consider:

• Doorway and hallway measurements.
• Staircases and narrow access points.
• Lift dimensions and availability.
• Restricted parking or access arrangements.

If you have any concerns about whether your chosen product will fit into your property, we recommend checking the product dimensions before ordering.

Unless specifically stated at checkout, delivery should not be assumed to include assembly, installation or removal of existing furniture.

9. Delivery Delays

Although we always aim to meet the estimated delivery timeframe, occasional delays may occur.

These may include:

• Supplier or manufacturing delays.
• Courier or transportation issues.
• Severe weather conditions.
• Seasonal demand and public holidays.
• Other unforeseen circumstances.

If we become aware of a significant delay, we will endeavour to notify you and provide an updated delivery estimate.

Your statutory rights regarding delivery delays remain unaffected.

10. Contact Us

If you have any questions about delivery, your order status, delivery charges or any issues with your shipment, please get in touch with our customer service team.

Business: Beds & Mattress

Email: hello@bedsmattress.co.uk

We appreciate your business and thank you for choosing Beds & Mattress. We look forward to helping you enjoy a comfortable night's sleep!