Privacy Policy

MattressBeds is a UK manufacturer and retailer of mattresses, divan beds, ottoman beds and headboards. We are the data controller for the personal information described in this policy. If you have any questions about how we handle your data, contact us through our contact page and we will respond as quickly as we can.

Order and contact details: your name, delivery and billing address, email address and telephone number when you place an order or ask us a question.

Order contents: the products, sizes, storage options and fabric choices you select, plus any delivery preferences or notes you give us.

Payment information: card and payment details are collected and processed directly by our checkout and payment providers. We never see or store your full card number.

Messages you send us: enquiries, swatch requests, review submissions and any correspondence about an order.

Technical and usage data: IP address, browser type and version, device type, referring pages, the pages you view on our site and approximate location derived from your IP address.

To take, process, fulfil and deliver your order, including arranging delivery dates and handling returns.

To provide customer service, answer questions and resolve problems with an order.

To send transactional messages such as order confirmations, dispatch notices and delivery updates.

To send marketing emails about offers and new products, but only where you have opted in. You can unsubscribe at any time using the link in any marketing email.

To improve our website and product range by understanding which pages and products are popular.

To prevent fraud, keep our site secure, and meet our legal, accounting and tax obligations.

Contract: processing your order, delivering it and providing after-sales support.

Legitimate interests: keeping our site secure, preventing fraud, and improving our products and service.

Consent: optional cookies and marketing emails. You can withdraw consent at any time.

Legal obligation: retaining sales and tax records for the periods required by UK law.

Essential cookies and local storage: needed for the site to work. These remember the contents of your basket, your selected fabric and size options, your discount code and your session. Without these you cannot add items to a basket or check out.

Functional storage: remembers small preferences such as promotional countdown timers so the site behaves consistently between visits.

Analytics: aggregated, non-identifying measurement of how visitors use the site, so we can fix problems and improve navigation.

Checkout and payment cookies: set by our checkout provider to secure your payment session and prevent fraud.

You can delete or block cookies in your browser settings at any time. Blocking essential cookies or local storage will stop the basket and checkout working.

Our e-commerce and checkout platform, which processes orders and payments on our behalf.

Delivery partners and couriers, who receive the name, address and phone number needed to deliver your order.

Payment providers, who process your payment and carry out fraud checks.

IT, hosting and email service providers who help us run the website and send order communications.

Professional advisers, and authorities where we are legally required to disclose information.

We never sell your personal data. Where a provider processes data outside the UK, we rely on appropriate safeguards such as UK-approved transfer mechanisms.

Order and transaction records are kept for at least six years to meet UK accounting and tax requirements.

Enquiries and customer service messages are kept for up to two years after the matter is closed.

Marketing consent records are kept until you unsubscribe, and for a short period afterwards to prove the request was actioned.

Website analytics data is kept in aggregated form only.

You have the right to access a copy of your personal data, to have inaccurate data corrected, to ask us to delete data we no longer need, to restrict or object to certain processing, to receive your data in a portable format, and to withdraw consent for marketing or optional cookies.

To exercise any of these rights, contact us through our contact page. We will respond within one month. If you are unhappy with our response you can complain to the Information Commissioner's Office (ico.org.uk).

Our website is intended for adults. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us with personal data, contact us and we will delete it.

We may update this policy as our business, systems or the law change. The latest version is always published on this page, and material changes to how we use your data will be highlighted here.